General FAQs

Easy! Select the product, add to cart, and proceed to checkout. If you chose to pay via bank deposit, PayMaya or GCash, just email us proof of payment and we'll process your order once payment is confirmed. For Cash-on-Delivery, our customer support will contact you to verify your order. Once verified and eligible for Cash-on-Delivery option, we will proceed with processing your order.

OR

For bulk/wholesale or international shipping, you may email us directly at team@cacaoculturefarms.com and our team would be more than willing to process your order manually. 

We accept payments through PayPal, Credit Card, Bank Deposit and/or Bank Transfer, PayMaya, GCash and Cash-on-Delivery.


For Bank Deposit/Bank Transfer, PayMaya and GCash, kindly note that your order will only be valid within 48 hours. Please deposit/transfer your payment immediately and send us the proof of payment via email at team@cacaoculturefarms.com or any of our social media channels.


Cash on Delivery option is only valid for Davao City only. Our customer support will contact you to verify your order. Once verified and eligible for Cash-on-Delivery option, we will proceed with processing your order.

You may still cancel/change your order if you haven't completed the payment. Once payment is verified, cancelling or changing your order should be communicated to us immediately. We cannot guarantee that we change your order but we will do our best to accommodate your request. Please email us at team@cacaoculturefarms.com. 

Shipping

Please give us 1-2 working days to confirm your payment and process your order. We only process an order once payment is confirmed. We'll ship your order and notify you of the tracking number through email.


Estimated Delivery Timeline
Davao Region: 3-5 Business Days
Non Davao Region: 3-10 Business Days

Advisory: During this time of ECQ/GCQ, we use different couriers like LBC, Xpost, J&T Express etc. However we ask for patience and understanding due to delivery delays that is out of our control. Estimated Delivery Timeline maybe longer than usual.


Please note that we do not process, ship or deliver orders on Sundays and special/non-working holidays.

For rush orders, or orders that should arrive within a specified date, kindly coordinate with us at team@cacaoculturefarms.com or call 0991-366-6575

Yes we do! Just email us directly at team@cacaoculturefarms.com so we can send a quotation for your order together with the shipping fee.

Yes we do! We offer local pick up and delivery within Davao City.

Pickup Location:

#15 Sonsoles Suites, Dao St., Juna Subdivision, Davao CityOffice Hours: Monday to Saturday, 9am-4pm


For more details check out this page: Local Pickup & Delivery 

About Our Products

Our cacao beans are grown from our own farm in Calinan, Davao City. We also supplement our supply by working with different small-holder farmers and farmer cooperatives in Davao City.


Cacao Culture Farms' products are proudly grown, harvested and processed in Davao City, the Chocolate Capital of the Philippines.

Most of our products are dairy free. We specify the ingredients for all our products to help you decide if you have dietary restrictions.

Most of our products are vegan. We specify the ingredients for all our products to help you decide if you have dietary restrictions.

Sales

Yes, we do on special requests. Please email team@cacaoculturefarms.com for your requirements.

Yes, we have wholesale pricing available. Please email team@cacaoculturefarms.com for your requirements.

We do have a few! Check out our Store Locator page to know where to buy our products. Interested to be a reseller? Email us at team@cacaoculturefarms.com to apply.

Get In Touch

Please contact us if you have any questions:

team@cacaoculturefarms.com

or call 0991-366-6575