- For any questions regarding shipping times, please email us at firstname.lastname@example.org.
- Kindly allow us 1-2 business days to confirm your payment and prepare your order for ship out.
- If your order must arrive by a certain date or time, please contact us via email at email@example.com to receive confirmation from us directly and make sure we can guarantee the time for you.
- Please note that order processing time may be longer during major holidays (like Holy Week, Christmas, New Year's or Valentines) due to the large amount of orders we receive.
- Cacao Culture is not responsible for shipping addresses entered incorrectly. Any additional costs or reshipments of product incurred due to an incorrect address will be the responsibility of the customer.
- Temperatures and handling conditions may cause chocolate products to melt and form a thin, gray discoloration called “fat bloom.” The bloom does not affect the quality of the chocolate and it is still good to use. We ship all orders using ecofriendly packaging and insulation to protect the products against heat/melting.
Order Processing Times
We make our very best effort to ensure that every order goes out within 24-48 hours upon receipt of the order during business days. Please note that order processing time may be longer during holiday time periods (like Holy Week, Christmas, New Year's or Valentines) due to the large amount of orders we receive.
Estimated Delivery Timeline
Davao City: Same-Day or Next Day Delivery
Nationwide: 3-7 Business Days
When you place an order on our website, tracking is available for all orders which you will receive automatically, via email or SMS, once your order has been processed.
You may choose to PICK UP your products locally in Davao City.
512 Mangga St. Juna Subdivision, Matina, Davao City
Local pickup is available only from 9am to 7pm Monday through Saturday.
Local Messenger / Deliveries
We offer Local Messenger delivery for orders in Davao City area. These services are usually more costly but they do guarantee same day delivery.
Please call us at +63991-366-6575 or email firstname.lastname@example.org for arrangements.
Our main shipping days are Monday to Thursday. We may at our discretion, depending upon the destination and the weather conditions, choose not to ship out orders on any other day. The reason for this is to prevent the products from melting and/or getting held up at a shipping facility that is not temperature controlled. We don not ship out during weekends and holidays.
We ship internationally to most countries. Shipping cost and time are manually computed. Kindly send us an email email@example.com so we can process your order. Cacao Culture does not accept responsibility for any duties, taxes, or additional fees that may arise from an international shipment or order.
Rush or Bulk orders?
Please email us at firstname.lastname@example.org for your requirements.